Return Policy

Thank you for shopping at computerg.shop. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please review our Return Policy to understand our guidelines for returns, exchanges, and refunds.

1. Eligibility for Returns: You may initiate a return within 5 days from the date of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original unsealed packaging if its brand new. Any accessories, manuals, and promotional materials must also be included.

2. Restocking Fee: a restocking fee of 10% of the purchase price will be applied to all eligible returns. This fee is intended to cover the costs associated with inspecting, testing, and repackaging the product to ensure it meets our quality standards for resale. The restocking fee may be waived in the following situations:

• Product received in a defective or damaged condition.
• Product shipped in error by us.

• The return is due to a warranty issue
  

3. Process for Initiating a Return: To initiate a return, please contact our customer support team with your order number and details about the item you wish to return. We will provide you with instructions on how to proceed.

4. Return Shipping: You will be responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure the safe and documented return of the item. Shipping costs are non-refundable.

5. Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. If the item is approved, we will proceed with the return process.

6. Refunds: Upon approval of the returned item, we will initiate a refund to your original payment method. Please allow up to 5 business days for the refund to be processed and reflected in your account. Note that shipping costs are non-refundable and in case if your order was qualified for free shipping, the undeclared shipping cost will be deducted and you will receive a new receipt for the deduction.