Legal · computerg.shop

Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, here's everything you need to know about returns, exchanges, and refunds.

Last updated: 25 August 2023 · AR COMPUTER G CO. LTD

3 Days

Return window

5 Days

Refund processing

Original

Payment method

24hrs

Response time

Eligibility for Returns

You may initiate a return within 3 days from the date of purchase. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. All accessories, manuals, and promotional materials must also be included.

How to Initiate a Return

Contact our customer service team with your order number and details about the item you wish to return. We will provide you with full instructions on how to proceed. You can reach us by phone, email, or in-store.

Return Shipping

You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping method to ensure safe and documented return. Shipping costs are non-refundable.

Inspection & Approval

Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. If the item is approved, we will proceed with the return process and notify you by email.

Refunds

Upon approval, we will initiate a refund to your original payment method. Please allow up to 5 business days for the refund to be processed and reflected in your account. Shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size, colour, or model, please contact our customer service team. Exchanges are subject to availability. You will be responsible for any price difference and shipping fees associated with the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide return instructions and cover the return shipping costs. Upon receipt and inspection, we will offer a replacement or a full refund — your choice.

Non-Returnable Items

Certain items may not be eligible for return, including personalized products, used items, or products specially ordered for you. This information will be specified on the relevant product page.

Changes to This Policy

AR COMPUTER G CO. LTD reserves the right to modify or replace this return policy at any time. Changes will be effective once posted on the website. It is your responsibility to review this policy periodically.